Refund Policy
CCDub provides clear, actionable rules for refund requests made within 24 hours of payment. Refunds are processed by the original payment provider, so arrival time depends on the provider and issuing bank.
1. Refund window
You may request a full refund for any reason within 24 hours of payment. No explanation is required.
2. After the window
After the window, refunds remain available when a technical fault makes the service unusable and we cannot fix it within a reasonable time. Other requests are generally not accepted.
3. How to request a refund
Open the order in your store.qhkly.com account, or email jiayiqiu@qhkly.com with the account email and order number.
Open your account to request a refund4. Cancellation versus refund
Cancelling automatic renewal stops future charges but does not automatically refund the paid period. Access remains active until the end of the paid period. Manage subscriptions through the Creem Customer Portal or store.qhkly.com/account.
5. Payment channels
For Creem payments, use the Creem Customer Portal to view the order and submit a request. For WeChat or other channels, use your store.qhkly.com account or email us.
6. Processing
We process complete requests promptly. Refunds are returned through the original payment method, and final settlement time is controlled by the payment provider.
jiayiqiu@qhkly.com · Terms of Service · Refund Policy · Contact us